Terms & Conditions

1. REQUES stores uncollected packages (with outstanding balances) for a maximum of five (5) days without penalty.
After these 5 days, a storage fee of JM$100 per day is applied for each day the package is not collected.
After 30 days, the package will be considered unclaimed and will be repossessed.
If there is no outstanding balance, the initial 5-day-no-penalty period is extended to 14 days.

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2. If the shipping weight of an order increases upon arrival, the final price will be adjusted to reflect the new weight

(e.g: if a package estimated at 1lb is confirmed to be 2lbs upon arrival)

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3. When placing orders on customers' behalf, REQUES is only responsible for:

Placing the order (from the link sent by the customer)
Shipping packages safely
Storing packages securely (according to Term of Service 1 above.)

NB: REQUES is not responsible for items that do not arrive as shown on websites (via the links received from customers).

Please read the description and other details about the item before making the order.

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Shipping packages with your card

Currently, we ship packages five (5) times per week. If there are any delays beyond our control (flight delay, customs clearance delay, and others), we are not responsible for those inconveniences. We do not refund packages unless they are lost or damaged by the REQUES team.

Thanks for choosing REQUES A Product.